Contact Us
You can reach the Best Online Sports Betting editorial team through the contact form on this page. We read everything that comes in from Canadian bettors — corrections, questions about how a sportsbook handles withdrawals, tips about a site that stopped paying, or feedback on a review you think we got wrong. This page explains what we can realistically help with, what we cannot, and how to get a faster, more useful answer.
One thing to be clear about up front: we are a comparison and review site, not a bookmaker. We do not hold accounts, process deposits, verify documents or release payouts. If your issue is with a specific betting account, the section below on account and payout problems will get you to the right place faster than writing to us.
What to contact us about
- Corrections and outdated details. Bonus terms change, payment methods get dropped, and a sportsbook that paid quickly last year may not now. If something on the site is wrong, tell us which page and what changed.
- Payout experiences. Slow withdrawals, unexpected KYC requests, capped cashouts, fees that were not disclosed. Patterns matter more than one-off complaints, so we log every report.
- Odds and market coverage feedback. If a book you use consistently prices NHL puck lines or CFL sides better or worse than we suggest, that is useful to us.
- Sites we have missed. Suggest a sportsbook that accepts Canadian players and tell us why it belongs in the comparison.
- Methodology questions. How ratings are set, why one book ranks above another, how commercial relationships are handled.
- Media, partnership and licensing enquiries. Route these through the same form and mark the subject clearly.
What we cannot do for you
We have no access to any operator's back office. That means we cannot:
- Unlock, close or recover a betting account
- Release a pending withdrawal or override a payout limit
- Settle a disputed bet or void a wager
- Approve identity documents or speed up verification
- Issue, extend or reinstate a bonus
- Give tax, legal or financial advice
We also do not sell picks, run tipping services or guarantee outcomes on anything. If a message arrives from someone claiming to represent Best Online Sports Betting and offering any of the above, it is not us.
Account and payout problems: the order to work through
- Contact the sportsbook's own support first — live chat, then email so you have a written record. Ask for a ticket or reference number.
- Check your verification status. The most common cause of a stalled Canadian withdrawal is incomplete KYC: proof of ID, proof of address, and proof of the payment method used to deposit.
- Re-read the terms attached to any bonus you claimed. Unmet rollover is the second most common reason a payout is held. Wagering requirements are explained in more depth on our responsible gambling and terms pages.
- Escalate to the operator's licensing body or listed dispute service. The sportsbooks we cover hold international licences, and those licences normally name a complaints route in the site footer.
- Then tell us. Include the operator name, dates, amounts in C$, the payment method and the ticket number. We cannot force a resolution, but repeated verified reports do change how a book is ranked here — and sometimes remove it.
Sending a report we can actually use
| Include this | Why it helps |
|---|---|
| Operator name and the page on our site | Tells us exactly what to re-check and update |
| Your province or territory | Availability, payment options and minimum age differ across Canada |
| Dates and amounts in C$ | Lets us match your report against the terms published at the time |
| Payment method used | Interac, card, wire and crypto behave very differently on timing |
| Screenshots of terms or chat transcripts | Evidence beats recollection when we contact an operator |
Do not send full card numbers, banking passwords, copies of ID documents, wallet seed phrases or account passwords. No legitimate review site or sportsbook will ask for those.
Where our commercial relationships sit
Best Online Sports Betting earns commission when a reader signs up with some of the sportsbooks listed here. That funds the site. It does not buy a position, a rating or a soft review, and it does not affect how we handle a complaint about a partner. If you contact us about a book we earn from, you will get the same answer you would about one we do not. More on who we are is on the about us page.
Questions about specific sportsbooks we rank
Most contact-form messages name one of the books at the top of our list. Here is the short version of what we can tell you about the three most-asked-about, including the parts operators tend not to highlight.
Instant Casino — our top-rated book, and the combo-bet question
It sits first because its sportsbook is built around parlay and combo play, with an advertised up to 40% extra on combo bets. Readers usually write in asking how "up to" resolves in practice: the uplift scales with the number of legs, so a two-leg ticket earns nothing close to the headline figure. Check the leg count, minimum odds per leg and whether the boost applies to cashed-out bets before you build a slip. Limitation worth knowing: a combo-led promotion rewards riskier multi-leg betting, and it does little for readers who mainly take single-side NHL or NFL moneylines.
Ivibet — the euro-denominated bonus
Ivibet is on the list for broad soccer and multi-sport coverage, and its sport bonus is advertised up to €150. That currency is the thing to contact us about, and the thing to check with them: a euro-denominated offer converted into a C$ balance can shift the effective cap and, in some cases, add a conversion spread. Ask their support to confirm in writing which currency your account and any wagering requirement are calculated in. Limitation: the headline amount is modest next to the larger deposit-match offers elsewhere on this page.
Betninja — the biggest headline number in the top three
Betninja advertises a welcome offer up to $2,500 plus 100 free spins, which is why it draws the most questions. The cap is only reachable with a large deposit, and the free spins attach to the casino side rather than the sportsbook, so they come with their own separate wagering terms. Before you claim, confirm the rollover multiple, the qualifying minimum odds and whether sports and casino wagering count toward the same requirement. Limitation: a bonus of that size carries a correspondingly large rollover, and readers who bet in small stakes will rarely clear it.
The rest of the list, at a glance
| Sportsbook | Headline offer | Editorial rating |
|---|---|---|
| Skycrown | 450% welcome bonus | 9.5 |
| 5bet | C$45 free bet for C$30 | 9.4 |
| WSM Casino | 200% deposit bonus up to $25,000 + 50 free spins | 9.3 |
| DisCasino | 200% up to 10,000 USDT + 10% cashback | 9.3 |
| CoinPoker | Up to 40% extra on combo bets | 9.2 |
| VegasHero | 100% bonus up to 200 USDT | 9.1 |
| Wintino | 100% up to $150 | 8.9 |
All offers are subject to the operator's own terms, including minimum deposit, minimum odds, time limits and wagering requirements. Ratings are our editorial scores, not customer-review averages. Note that several of these offers are quoted in USDT or euros rather than C$ — read the currency before you deposit.
Money questions we get most often
The site costs you nothing to use. What you spend sits entirely with the sportsbook you choose, and that is where most contact-form questions land.
- Deposits. Canadian bettors typically fund accounts by Interac, bank card, bank wire, money transfer, voucher or player transfer, or cryptocurrency. Availability varies by operator — check the cashier page before you register, not after.
- Withdrawals. Crypto is usually the quickest route once verification is complete; wires and card refunds take longer. Any timing an operator advertises is a target, not a guarantee, and we do not present advertised speeds as tested results.
- Fees and limits. Look for per-transaction withdrawal fees, weekly or monthly payout caps, minimum withdrawal amounts and network fees on crypto. These are the details most often missing from a headline promotion.
- Currency. Where a book supports C$, use it. Holding a balance in euros or USDT while betting from Canada adds a conversion step at both ends.
- Bonus cost. A deposit match is not free money — you have to deposit and wager to unlock it. Work out the total turnover a rollover requires before deciding whether the offer suits your staking level.
What these sites cover, beyond the sportsbook
When you write to us about "a betting site", it helps to say which part you mean. The operators listed here generally run several product lines side by side:
- Sports markets — moneylines, point spreads, totals, futures, props, parlays and same-game parlays across NHL, NFL, NBA, MLB, soccer, golf and MMA, plus live in-play betting during games.
- Racebooks — horse racing, priced and settled differently from team-sport markets, often with their own promotions and rules.
- Casino — slots, table games and live-dealer rooms. Free-spin components of a welcome offer almost always belong here, under separate terms from the sports bonus.
- Poker and other verticals — where an operator runs them, wagering on these rarely counts toward a sports bonus.
Tell us the vertical and we can point you at the right terms. Guessing wastes a round trip.
Eligibility and legal standing in Canada
Every sportsbook we list accepts players from across Canada and operates under an international licence. None of them is licensed by a Canadian provincial regulator, and an international licence is not approval by any Canadian government body. Offshore online betting sits in a legal grey area for Canadian bettors: provinces run their own regulated sports betting, and rules, availability and the minimum legal age differ by province and territory — 18 in some, 19 in most. Confirm the age and rules where you live before you register.
Practical consequences for anyone contacting us: your protection comes from the operator's own licensing jurisdiction and its dispute process, not from a Canadian regulator, and any tax question about winnings is one for a qualified advisor rather than us. We will not advise you on whether to bet with an offshore book — we will tell you what we have found about its track record of paying.
Response times and what happens to your message
Messages are read by the editorial team. Corrections and payout reports are prioritised, because they affect what other readers see. If your message needs a reply you will get one; if it is a tip or a correction, you may not hear back individually, but it still gets logged and checked against the operator's current terms.
We do not pass your details to sportsbooks or sell contact information. If you mention an operator in a complaint and you want us to raise it with them by name, say so explicitly — otherwise we treat it as anonymous background.
If the problem is your gambling rather than the site
Contact us if a listed operator has ignored a self-exclusion request, made it hard to set a deposit limit or kept marketing to you after you asked it to stop. That is a ranking issue and we want to know. For support with gambling itself, the tools and Canadian help services listed on our responsible gambling page will do more for you than we can, and provincial helplines are free and confidential.
Before you write
Most questions we receive are answered faster by the operator's own support or by the fine print on the offer you are looking at. Where they are not, send us the operator, the province, the dates, the amounts in C$ and the payment method, and we will do something useful with it. Our review standards and how commission is handled are set out on the about page, and the site's own usage rules are in the terms and conditions. Take your time with the form — a detailed first message usually saves both of us three shorter ones.